Patients registered with the Practice have a Right to the Services that are provided. In like manner, the Practice has a Right to expect Patients to attend and be on time for their Appointment and, when unable to keep an Appointment, to cancel it, so that time is not wasted and someone else can be seen.
The Practice will not tolerate Abuse of any kind or Violence aimed at any Member of the Practice Team or any Person Visiting the Surgery Premises. Any Person Threatening Violence or Abusing Staff will be removed from the Practice List.